Get in touch
Need a hand?
Something not working quite right? Have a question about your leaderboard? Or just want to know how something works?
Send us a message and we’ll take a look.
Running an event right now?
If something has gone wrong during a live event, let us know that in your message.
Give us the event name, leaderboard link and a quick description of the problem so we can understand the situation as quickly as possible.
Questions about your account?
You can manage your subscription, billing and account details from your Customer Dashboard.
Want to compare plans or see what’s included? Take a look at our plans.
We’re here to help
We read every message and generally respond within a couple of business days.
No complicated support process. No ticket maze. Just send us a message and we’ll get back to you.
Tell us what’s happening
The easiest way to reach us is through the feedback widget inside Monster Leaderboards. It gives us a little context about where you are in the platform, so we can usually get straight to the issue.
You can also email us at contact@monsterleaderboards.com.
If you’re reporting a problem, it helps to include:
The leaderboard
Send us the link to the board or event you’re working with.
What you were trying to do
A quick description of what you were expecting to happen.
What went wrong
Tell us what you actually saw instead.
Anything that helps
A screenshot or short screen recording can often tell us more than a dozen emails.
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